Mel Steel
I don't know why this app even bothers to offer a remember me or biometric option if it's never going to work. The mail button in app is also completely useless. There's a tax form option that has nothing so of you need to look up any tax information it wont be there. And the only 2 options just show you billing reminders and are completely redundant. When the app does work it's a good way to make a payment.
25 people found this review helpful
Eric Melhorn
Don't use the app, just use the website. When it works, it works, but I've had more situations where it doesn't. Biometric login rarely if ever works. No matter how many times I tell the app to remember me, it fails. Maintenance windows are never announced, which has caused me to be unable to login from the app and not be able to pay my balances on time, causing my credit score to drop. When contacting support for these issues, they tell me to just use the website, not helpful at all.
7 people found this review helpful
Colin P (Gamer Cents)
App is relatively easy to navigate against most payment/account apps out there. Love that it allows me to see my amount of interest earned at the forefront of all my details. It's a solid means of conveniently managing my student loan debts.
1 person found this review helpful