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Contact Us

For Student Loan Borrowers

If you have any questions, please contact us by selecting an option below:

For Credit Disputes

Download, print, and mail the Direct Credit Dispute Form (PDF) to:

AES Credit
P.O. Box 61047
Harrisburg, PA 17106-1047

Or write to us at the address above with the following information:

  • Your full name, address, and account number
  • Identification of the specific credit report tradeline(s) disputed and details regarding the reason for the dispute. Also, enclose any supporting documentation relevant to the dispute.

NOTE: If you don't have your account number, sign in to Account Access to obtain it.

For Schools and Financial Aid Officers

For questions, please contact:

For faster service, please select the link that best describes your situation so we can direct you to the correct department:

Account Access

Did you know that by signing in to your account you can:

  • Change your address?
  • Check your loan balance?
  • Make a payment?
  • View your payment history and billing details?
  • Get your reportable tax information?



Still Have Questions?

Review our FAQs to get answers to your questions.