Contact Us

For Student Loan Borrowers

If you have any questions, please contact us by selecting an option below:

For Credit Disputes

Submit credit disputes to us at the address listed below.

AES Credit
P.O. Box 61047
Harrisburg, PA 17106-1047

What to include in your dispute

Provide the following information in your correspondence:

  • Your full name, address, and account number
  • Identification of the specific credit report tradeline(s) disputed and details regarding the reason for the dispute. Also, enclose any supporting documentation relevant to the dispute.

NOTE: If you don't have your account number, sign in to Account Access to obtain it.

For Schools and Financial Aid Officers

For questions, please contact:

For faster service, please select the link that best describes your situation so we can direct you to the correct department:

Account Access

Questions About Your Account?

Did you know that by signing in to your account you can:

  • Change your address?
  • Check your loan balance?
  • Make a payment?
  • View your payment history and billing details?
  • Get your reportable tax information?
Username:

Create an Account
Reset your Password?
Forgot your User ID?