Contact Us

Online Contact

Live Online Contact - Our representatives will handle your AES customer service and support questions or comments.

Phone, Email, and Mail Contact

For students, parents and borrowers

Customer service phone: 1-800-233-0557

Customer service hours:

  • Have questions about your account details or management?
    Customer service representatives are available Monday - Friday, 7:30 AM to 9:00 PM (ET), except major holidays.

  • Need help logging in to your account or using the website?
    Technical support is available Monday - Friday, 8:00 AM to Midnight (ET) and Saturday, 8:00 AM to 6:00 PM (ET), except major holidays.

For schools and financial aid officers

General information: 1-800-443-0646
Monday - Friday, 7:30 AM to 9:00 PM (ET), except major holidays.

For faster service, please select the link that best describes your situation so we can direct you to the correct department: