For Student Loan Borrowers
If you have any questions, please contact us by selecting an option below:
For Credit Disputes
Submit credit disputes to us at the address listed below.
P.O. Box 61047
Harrisburg, PA 17106-1047
Provide the following information in your correspondence:
- Your full name, address, and account number
- Identification of the specific credit report tradeline(s) disputed and details regarding the reason for the dispute. Also, enclose any supporting documentation relevant to the dispute.
NOTE: If you don't have your account number, sign in to Account Access to obtain it.
For Schools and Financial Aid Officers
For questions, please contact:
For faster service, please select the link that best describes your situation so we can direct you to the correct department:
- Students and parents planning for college
FAFSA help and information on loan programs
- Borrowers repaying their loans
Help for borrowers who are paying back their student loans
- Current and prospective school partners
Help for financial aid professionals, including state and national sales staff
- Current and prospective lending partners
Help for banking industry professionals
- Media inquiries
Resource for reporters, journalists, and other media professionals
Questions About Your Account?
Did you know that by signing in to your account you can:
- Change your address?
- Check your loan balance?
- Make a payment?
- View your payment history and billing details?
- Get your reportable tax information?