For Student Loan Borrowers
If you have any questions, please contact us by selecting an option below:
For Credit Disputes
Download, print, and mail the Direct Credit Dispute Form (PDF) to:
P.O. Box 61047
Harrisburg, PA 17106-1047
Or write to us at the address above with the following information:
- Your full name, address, and account number
- Identification of the specific credit report tradeline(s) disputed and details regarding the reason for the dispute. Also, enclose any supporting documentation relevant to the dispute.
NOTE: If you don't have your account number, sign in to Account Access to obtain it.
For Schools and Financial Aid Officers
For questions, please contact:
For faster service, please select the link that best describes your situation so we can direct you to the correct department:
- Borrowers repaying their loans
Help for borrowers who are paying back their student loans
- Current and prospective school partners
Help for financial aid professionals, including state and national sales staff
- Current and prospective lending partners
Help for banking industry professionals
- Media inquiries
Resource for reporters, journalists, and other media professionals
For Partnership Opportunities
Our Third Party Servicing partnerships have proven positive performance results that will help to assist your borrowers to navigate successful repayment and debt management. Partnering with AES as a servicer will ensure your borrowers will receive world-class customer care, smart digital solutions, and robust self-service options. We also provide a flexible, comprehensive and individually configurable Asset Management Reporting (AMR) package to make student loan accounting a snap for you.
For more information and to ask us about our student loan servicing and software-as-a-service platform, please visit:
Still Have Questions?
Review our FAQs to get answers to your questions.