Contact Us
For borrowers repaying their loans
Our customer service representatives are ready to answer your questions about your federal or alternative (private) student loans. For contact information, select your servicing center from the list below. (Don't know your servicing center? The name of your servicing center appears on your bill.)
If your question does not pertain to any of the servicing centers above, send us an email using our Online Contact form.
We service all aspects of student loans in the Federal Family Education Loan Program (FFELP), which includes Stafford (Title IV) Loans and Parent Loans for Undergraduate Students (PLUS Loans).
Contact Loan Servicing
| Contact Method | Contact Details |
|---|---|
| By telephone | 1-800-233-0557 Toll-Free (United States, Canada) Representatives are available Monday to Friday, 7:30 AM to 9:00 PM (ET). Our interactive voice response system is available 24 hours per day (except for occasional maintenance). |
| By fax | (717) 720-3916 |
| By email |
Please note: Email is not a secure method of communication because it may be intercepted by third parties. Do not include any sensitive or private information in your email to AES. |
| By U.S. Mail | AES Loan Servicing For express or overnight deliveries: For payments (except payoffs): For payoffs (payments in full): |
Graduate and Professional Services
We service all aspects of student loans in the Federal Family Education Loan Program (FFELP) and alternative (private) student loans. A few of our loan programs include Stafford (Title IV) Loans, Key Achiever Products (KeyBank NA), and The Education Resources Institute (TERI) products. We also service federal and alternative (private) consolidation loans.
Contact Graduate and Professional Services
| Contact Method | Contact Details |
|---|---|
| By telephone | 1-800-233-0557 Toll-Free (United States, Canada) Representatives are available Monday to Friday, 7:30 AM to 9:00 PM (ET). Our interactive voice response system is available 24 hours per day (except for occasional maintenance). |
| By fax | (717) 720-3931 or (717) 720-2774 |
| By email | aescs@aesSuccess.org or aespas@aesSuccess.org Please note: Email is not a secure method of communication because it may be intercepted by third parties. Do not include any sensitive or private information in your email to AES. |
| By U.S. Mail | American Education Services For express or overnight deliveries: For payments (except payoffs): For payoffs (payments in full): |
As of July 1, 2010, all federal student loan consolidations are now processed by the U.S. government through the Federal Direct Loan Program (FDLP).
Visit the Federal Direct Loan Consolidation Information Center to get more details.
Contact Loan Consolidation
| Contact Method | Contact Details |
|---|---|
| By telephone | 1-800-338-5000 Toll-Free (United States, Canada) Representatives are available Monday to Friday, 7:30 AM to 9:00 PM (ET). |
| By U.S. Mail | AES Loan Consolidation |
We help defaulted student loan borrowers by providing repayment options and other programs to remove their account's defaulted status, such as the Default Loan Rehabilitation Program. Get answers to your questions about the credit reporting of defaulted loans, financial aid eligibility for defaulted borrowers, and wage garnishment.
Contact Default Collections
| Contact Method | Contact Details |
|---|---|
| By telephone | 1-800-233-0751 Toll-Free (United States, Canada) Representatives are available Monday to Thursday, 8:00 AM to 9:00 PM (ET), and Friday, 8:00 AM to 5:00 PM (ET). Our interactive voice response system is available 24 hours per day (except for occasional maintenance). |
| By fax | (717) 720-3644 |
| By email |
Please note: Email is not a secure method of communication because it may be intercepted by third parties. Do not include any sensitive or private information in your email to AES. |
| By U.S. Mail | AES Default Collections For express or overnight deliveries: For payments (except payoffs): For payoffs (payments in full): |
Questions About Your Account?
Did you know that by signing in to your account you can:
- Change your address?
- Check your loan balance?
- Make a payment?
- View your payment history and billing details?
- Get your reportable tax information?