Contact Us

For borrowers repaying their loans

Our customer service representatives are ready to answer your questions about your federal or alternative (private) student loans. For contact information, select your servicing center from the list below. (Don't know your servicing center? The name of your servicing center appears on your bill.)

If your question does not pertain to any of the servicing centers above, send us an email using our Online Contact form.

Loan Servicing

We service all aspects of student loans in the Federal Family Education Loan Program (FFELP), which includes Stafford (Title IV) Loans and Parent Loans for Undergraduate Students (PLUS Loans).

Contact Loan Servicing

Contact Method Contact Details
By telephone

1-800-233-0557 Toll-Free (United States, Canada)
(717) 720-3100 (international)
TTY: Dial 711 (for hearing and speech-impaired callers)

Representatives are available Monday to Friday, 7:30 AM to 9:00 PM (ET).

Our interactive voice response system is available 24 hours per day (except for occasional maintenance).

By fax (717) 720-3916
By email

aescs@aesSuccess.org

Please note: Email is not a secure method of communication because it may be intercepted by third parties. Do not include any sensitive or private information in your email to AES.

By U.S. Mail

AES Loan Servicing
P.O. Box 2461
Harrisburg, PA 17105-2461

For express or overnight deliveries:
AES Loan Servicing
1200 N. 7th St.
Harrisburg, PA 17102

For payments (except payoffs):
American Education Services
Payment Center
Harrisburg, PA 17130-0001

For payoffs (payments in full):
AES Paid in Full
P.O. Box 2251
Harrisburg, PA 17105-2251

View steps to pay your loan in full.

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Graduate and Professional Services

We service all aspects of student loans in the Federal Family Education Loan Program (FFELP) and alternative (private) student loans. A few of our loan programs include Stafford (Title IV) Loans, Key Achiever Products (KeyBank NA), and The Education Resources Institute (TERI) products. We also service federal and alternative (private) consolidation loans.

Contact Graduate and Professional Services

Contact Method Contact Details
By telephone

1-800-233-0557 Toll-Free (United States, Canada)
(717) 720-3500 or (717) 720-3492 (international)
TTY: Dial 711 (for hearing and speech-impaired callers)

Representatives are available Monday to Friday, 7:30 AM to 9:00 PM (ET).

Our interactive voice response system is available 24 hours per day (except for occasional maintenance).

By fax (717) 720-3931 or (717) 720-2774
By email

aescs@aesSuccess.org or aespas@aesSuccess.org

Please note: Email is not a secure method of communication because it may be intercepted by third parties. Do not include any sensitive or private information in your email to AES.

By U.S. Mail

American Education Services
P.O. Box 2461
Harrisburg, PA 17105-2461

For express or overnight deliveries:
American Education Services
1200 N. 7th St.
Harrisburg, PA 17102

For payments (except payoffs):
American Education Services
Payment Center
Harrisburg, PA 17130-0001

For payoffs (payments in full):
AES Paid in Full
P.O. Box 2251
Harrisburg, PA 17105-2251

View steps to pay your loan in full.

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Loan Consolidation

As of July 1, 2010, all federal student loan consolidations are now processed by the U.S. government through the Federal Direct Loan Program (FDLP).

Visit the Federal Direct Loan Consolidation Information Center to get more details.

Contact Loan Consolidation

Contact Method Contact Details
By telephone

1-800-338-5000 Toll-Free (United States, Canada)

Representatives are available Monday to Friday, 7:30 AM to 9:00 PM (ET).

By U.S. Mail

AES Loan Consolidation
P.O. Box 8139
Harrisburg, PA 17105-8139

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Default Collections

We help defaulted student loan borrowers by providing repayment options and other programs to remove their account's defaulted status, such as the Default Loan Rehabilitation Program. Get answers to your questions about the credit reporting of defaulted loans, financial aid eligibility for defaulted borrowers, and wage garnishment.

Contact Default Collections

Contact Method Contact Details
By telephone

1-800-233-0751 Toll-Free (United States, Canada)
(717) 720-3400 (international)
TTY: Dial 711 (for hearing and speech-impaired callers)

Representatives are available Monday to Thursday, 8:00 AM to 9:00 PM (ET), and Friday, 8:00 AM to 5:00 PM (ET).

Our interactive voice response system is available 24 hours per day (except for occasional maintenance).

By fax (717) 720-3644
By email

default@pheaa.org

Please note: Email is not a secure method of communication because it may be intercepted by third parties. Do not include any sensitive or private information in your email to PHEAA.

By U.S. Mail

PHEAA Default Collections
P.O. Box 8147
Harrisburg, PA 17105-8147

For express or overnight deliveries:
PHEAA Default Collections
1200 N. 7th St.
Harrisburg, PA 17102

For payments (except payoffs):
PHEAA Default Collections
P.O. Box 1463
Harrisburg, PA 17105-1463

For payoffs (payments in full):
PHEAA Default Collections
P.O. Box 8147
Harrisburg, PA 17105-8147

View steps to pay your loan in full.

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Account Access

Questions About Your Account?

Did you know that by signing in to your account you can:

  • Change your address?
  • Check your loan balance?
  • Make a payment?
  • View your payment history and billing details?
  • Get your reportable tax information?
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