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Contact Us

For students and parents planning for college

You can have your questions answered through our eCommunications Center; otherwise, contact our Guaranty Services Department for information on specific loan programs or FAFSA® help.

Guaranty Services

The members of Guaranty Services can give information on specific loan products or the Federal Family Education Loan Program (FFELP) and can provide basic assistance to students or parents in completing the Free Application for Federal Student Aid (FAFSA).

1-800-692-7392 (Toll-free U.S. & Canada)
(717) 720-2860 (International)

Representatives available:
May 1 to October 31: Monday to Friday, 7:30 AM to 9:00 PM (ET)
November 1 to April 30: Monday to Friday, 7:30 AM to 5:00 PM (ET)

Interactive voice response system available 24 hours/day (except occasional maintenance)

American Education Services
Guaranty Services
P.O. Box 8177
Harrisburg, PA 17105-8177