Contact Us
For current and prospective school partners
- for training or product and service information
- for information on specific loan programs or FAFSA help
- for disbursement, refund or alternative loan program information
- for an individual student's account information
- State Sales Staff
The members of the Education Services Group are the primary liaisons between members of Higher Education Administration and American Education Services. We are here to help resolve any problems that may arise or to elicit information necessary to better serve the entire school community. We are also available to visit your school to learn your particular needs and provide thoughtful insight and information.
For more information or to schedule a visit:
1-800-443-0646, option #4 (Toll-free U.S. & Canada)
(717) 720-3600 (International)Representatives available Monday - Friday 8:00 AM to 5:00 PM (ET)
American Education Services
Education Services Group
1200 N 7th St
Harrisburg PA 17102-1444
The members of Guaranty Services can give information on specific loan products or the Federal Family Education Loan Program (FFELP) and can provide basic assistance to students or parents in completing the Free Application for Federal Student Aid (FAFSA).
1-800-443-0646, option #2 (Toll-free for Schools and Lenders, U.S. & Canada)
Representatives available Monday - Friday 7:30 AM to 5:00 PM (ET)1-800-692-7392 (Toll-free for Parents and Student Borrowers, U.S. & Canada)
(717) 720-2860 (International)
Representatives available Monday - Friday 7:30 AM to 9:00 PM (ET)Interactive voice response system available 24 hours/day (except occasional maintenance)
American Education Services
Guaranty Services
1200 N 7th St
Harrisburg PA 17102-1444
Customer Service Representatives in Loan Origination can answer questions about individual disbursements or school refund processing. If your office needs to return a disbursement or issue a partial refund, please use the special refund address provided.
1-800-343-1809 (Toll-free U.S. & Canada)
(717) 720-3100 (International)Representatives available Monday - Friday 7:30 AM to 9:00 PM (ET)
General Correspondence
American Education Services
Loan Origination
1200 N 7th St
Harrisburg PA 17102-1444Refunds
American Education Services
School Refunds/Loan Origination
Attn: Financial Management
PO Box 64849
Baltimore, MD 21264-4849
| Eastern PA | Central PA |
| Michael Burke Regional Manager Phone: (215) 513-0893 Email: mburke@aesSuccess.org |
Danielle Fasick Senior Coordinator Phone: (717) 720-3608 Email: dfasick@aesSuccess.org |
| Eastern PA | Western PA |
| Frances McKeown Regional Manager Phone: (215) 379-3870 Email: fmckeown@aesSuccess.org |
Julie Salem Regional Manager Phone: (814) 255-6808 Email: jsalem@aesSuccess.org |
| Eastern PA | Western PA |
| Rachael Lohman Regional Manager Phone: (570) 819-0360 Email: rlohman@aesSuccess.org |
Wendy Dunlap Regional Manager Phone: (724) 453-1463 Email: wdunlap@aesSuccess.org |
| West Virginia | Delaware |
| Nina Morton Director, AES West Virginia Phone: (304) 632-2625 Email: nmorton@aesSuccess.org |
Frances McKeown Regional Manager Phone: (215) 379-3870 Email: fmckeown@aesSuccess.org |