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For current and prospective school partners

FFELP and Alternative (private) Loan Servicing

Our representative can provide assistance with password resets, Pennsylvania State Grant and Special Programs, system and product support, Title IV loan repayment status, PHEAA guaranteed loans, and Default Prevention.

Contact FFELP and Alternative (private) Loan Servicing

Contact Method Contact Details

By telephone

1-800-443-0646 Toll-Free

Representatives are available Monday to Friday, 7:30 AM to 5:00 PM (ET), except major holidays.

By fax

(717) 720-3916 (FFELP Loans)


(717) 720-3931 or (717) 720-2774 (Private Loans)

By email

By U.S. Mail

AES Loan Servicing
P.O. Box 2461
Harrisburg, PA 17105-2461

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