Your Account Number
In response to today’s need for heightened protection of personal data, we are implementing additional measures to safeguard your account information. You will receive a new 10-digit account number to use in place of your Social Security number on the majority of AES forms and correspondence.
There will remain instances where we may still be required to request or reference your Social Security number for verification purposes on select online forms, applications, or documents (when state or federal requirements dictate). Please pay close attention to which number each form requests.
We strongly feel that the new account numbering systems will help us minimize the use of your Social Security number in ways that unauthorized parties could intercept. We are committed to giving you the high-quality service you have come to know and trust in a secure environment.
If you have questions or concerns, please contact us toll-free at 1-800-233-0557, or use the Live Online Contact feature.