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Loan Default

One missed payment does not equal default (however, a missed payment appears on your credit history and may affect your ability to obtain credit in the future).

If your student loan account is delinquent and you are trying to prevent a loan/loans from entering default, please contact a customer service representative in our Default Prevention office at 1-800-328-0355. Hours of operation are:

• Monday through Thursday - 8:00 AM to 8:30 PM (ET)
• Friday - 8:00 AM to 4:30 PM (ET)
• Saturday - 8:00 AM to Noon (ET)

A student loan can go into default after 120 days of nonpayment for private loans and 270 days of nonpayment for federal loans.

If your student loan/loans have already defaulted, please review information about our Default Loan Rehabilitation program.