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Helpful Hints for Check Payments

Follow these helpful hints if you are paying your student loan bill by check. Avoid any problems that can prevent us from posting your payments in a quick and accurate manner.

  • Write legibly on your check and bill stub.
    Our check-processing system reads the dollar amount from your check and bill stub. If your writing is illegible, the system cannot determine the amount paid. This can result in a need for manual processing, which may delay your payment.
  • Provide the payment amount on your bill stub.
    Our check-processing equipment reads the dollar amount from your bill stub. For this reason, it is important that you provide this information with your payment.
  • Fill in the same payment amount on your check and bill stub.
    Any discrepancy will result in a need for manual processing, which may delay your payment.
  • The written and numeric amounts on your check should be the same.
    Any discrepancy in these amounts may delay the processing of your payment.
  • Write your account number on your check.
    If you do not know your account number, write your Social Security number. If you are a co-signer or endorser, write your 10-digit account number.
  • Use blue or black ink on your check and bill stub.
    Blue or black ink speeds the processing of many computer-read forms. Our check-processing equipment does not even recognize odd-colored inks.
  • Use only clearly written numbers with a decimal on your check and bill stub.
    Any lines or slashes in the numbers of your payment amount make it difficult for our check-processing equipment to determine the amount paid. This often results in a need for manual processing, which may delay your payment.
  • Avoid using fractions, slashes, Xs, underlines, or dollar signs on your check and bill stub.
    The use of fractions, slashes, Xs, underlines, or dollar signs makes it difficult for our check-processing equipment to determine the amount paid. This often results in a need for manual processing, which may delay your payment.
  • Do not write specific payment requests on your check or bill stub.
    Due to its high speed, our check-processing equipment cannot always identify requests written on a check or bill stub. Include any requests on a separate piece of correspondence along with your payment.
  • Do not write on the bill stub except where asked.
    The scan line in the center of each bill stub contains data that ensures your payment is applied correctly. Any writing on the bill other than where asked can interfere with the accuracy of our check-processing equipment. This often results in a need for manual processing, which may delay your payment.
  • Include your bill stub with your check.
    We need your bill stub to correctly apply your payment to your student loan. If you do not include the bill stub with your payment, we must manually process the payment, which may cause a delay.
  • Do not attach your check to the bill stub.
    Our check-processing equipment cannot sort your payment properly if the check and bill stub are stapled or paper clipped together.
  • Use the envelope provided to make your payment.
    The post office uses the bar code printed on the envelope to route the mail to us as quickly as possible.
  • Use of money orders can delay the processing of your payment.
    Our check-processing equipment does not easily read money orders, which can cause a delay in your payment.