Billing FAQ

• General
• Paperless Billing (eBilling)

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General

What is an interest notice?

You receive an interest notice—instead of a bill—if your loan is in deferment, forbearance, or grace.

An interest notice differs from a bill because you're not required to make a payment. However, making payments on your interest notices can minimize the amount of interest that will capitalize (be added to your current principal balance) when your account enters repayment.

What is capitalization of interest?

It's the addition of outstanding accrued interest to the current principal balance of your loan.

Capitalization of interest results in a higher principal balance and additional finance charges over the course of repayment. Because of capitalization, your monthly payment amount may also increase.

What should I do if I lose my paper bill?

Sign in to Account Access, our secure website, to view your bill and get your payment amount. You can make a payment online while in Account Access, or you can mail a check or money order to:

American Education Services
P.O. Box 65093
Baltimore, MD 21264-5093

Whom should I contact if I have questions about my bill?

Please contact us if you have questions about your federal or private student loan bills. (The name of your servicing center appears on your bill.)

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Paperless Billing (eBilling)

What is Paperless Billing?

If you enroll in Paperless Billing, you'll receive monthly emails reminding you it's time to pay your student loan bill. Instead of getting a paper bill in the mail every month, you'll get a convenient email reminder in your inbox.

And don't worry. Paperless Billing is safe. We don't include billing details or personal account information, just a link that lets you securely sign in to pay or view your bill online.

Why should I enroll in Paperless Billing?

Paperless Billing's is:

• Convenient—Sign in and pay or view your bill right from the secure Account Access link included in the email.
• Reliable—Get an email every month to remind you when your payment is due.
• Safe—Don't worry. Payment reminders do not include billing details or personal account information.
• Green—Reduce clutter and waste while helping the environment.

How do I enroll in Paperless Billing?

We mail paper student loan bills and interest notices unless you change your billing preferences. But it's easy to switch from paper statements to Paperless Billing:

1. Sign in to Account Access.
2. Go to Account Profile and select "Paperless Enrollment."
3. Check the box next to "Billing Statements."
4. Read and agree to the Electronic Correspondence Agreement and Disclosure.
5. Click the "Sign Up Now" button, and you're done!

Take a moment to make sure that we have the correct email address where you would like to receive your billing statement reminders. (And make us a "trusted sender" so our emails don't go to your spam folder.)

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