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Co-signer FAQ


What are my responsibilities as a co-signer?

As a co-signer, you are equally responsible for paying back the loan. It is important that you stay up to date on the status of your loan and ensure that the loan remains in good standing. Create an account to view your loan details, make payments, and more.

Can I make payments on the loan I co-signed for?

Yes, you can make payments using any of our payment methods. You can make payments any time, day or night, online through Account Access.

Can I sign up for Direct Debit?

Yes, co-signers can sign up for our Direct Debit service by printing and mailing your completed form to us. Remember to use your unique 10-digit account number on the form. You can find your account number online in Account Access or on any correspondence addressed to you.

Can I be released from my responsibilities of the loan?

Depending on your lender, you may qualify for co-signer release after meeting certain requirements. To see if you are eligible, contact us and one of our customer service representatives will be able to assist you.

The borrower on the loan I co-signed isn't making payments. Am I going to be affected?

Yes. If the loan becomes delinquent both you and the borrower may face consequences. Delinquency can result in both you and the borrower being negatively reported to consumer reporting agencies. This is why it is important that you stay up to date on the status of your loan.

Neither I nor the borrower can afford to make payments right now. What should we do?

The borrower may be able to make a request to temporarily postpone making payments under certain circumstances. If the borrower applies for a forbearance or deferment, you may have to apply as well, depending on the terms of promissory note/credit agreement, determined by your lender. If you are unsure of your lender's requirements, contact us for details.

NOTE: Using forbearance may affect your eligibility for co-signer release, depending on your lender.

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