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Update Your Account Information

If you want to... Then...

Update your mailing address, phone number, and/or email address:

  1. Sign in to Account Access.
  2. Go to "Account Profile."
  3. Under Contact Information, select Change Information.
  4. Make all changes and then select Update Contact Information.

Change your password:

  1. Sign in to Account Access.
  2. Go to "Account Profile."
  3. Under Password Security & Privacy Settings, select Change Password.
  4. Enter your current password, your new password, and select Update Password.

Change your last name:

Send us a copy of one of these documents:

  • Social Security card
  • Current driver's license
  • Birth certificate
  • State ID
  • U.S. Certificate of Naturalization (Form N-550 or N-570)
  • Court order
  • Marriage certificate*
  • W-2 Form
  • Passport
  • Unexpired U.S. military ID
  • U.S. military discharge papers (Form DD214)
  • U.S. Certificate of Citizenship (Form N-560 or N-561)
  • Alien Registration Card (Form I-551 or I-151)

Send your documentation via:

Mail:
American Education Services
P.O. Box 2461
Harrisburg, PA 17105-2461

Fax: (717) 720-3916

* When sending a marriage certificate, please provide your name you will be using with our company.

Change your first name:

Send us a copy of one of these documents:

  • Marriage certificate
  • Court order
  • U.S. Certificate of Naturalization (Form N-550 or N-570)

Send your documentation via:

Mail:
American Education Services
P.O. Box 2461
Harrisburg, PA 17105-2461

Fax: (717) 720-3916

Enroll for Paperless services:

  1. Sign in to Account Access.
  2. Go to Account Profile and select "Paperless Enrollment."
  3. Check the services you would like to enroll in.
  4. Read and agree to the Electronic Correspondence Agreement and Disclosure.
  5. Click the "Sign Up Now" button, and you're done!

Take a moment to make sure that we have the correct email address where you would like to receive your paperless documents (and make us a "trusted sender" so our emails don't go to your spam folder).

Learn more about our Paperless services

Have us automatically withdraw your monthly payment:

Sign up for Direct Debit.

Review our Direct Debit FAQ