You are using an outdated and unsupported browser. Please upgrade your browser to improve your experience.
Skip to Header Navigation Skip to Main Navigation Skip to Main Content Skip to Footer

COVID-19 Options for Student Loan Borrowers

On October 6, 2021, the Department of Education announced a limited waiver for the Public Service Loan Forgiveness Program (PSLF). For more information on how this may impact your loans, please visit

As we navigate the challenges posed by the spread of the coronavirus, we remain committed to supporting our borrowers. If you're directly or indirectly affected, we may have options to help.

A disaster forbearance may be available to allow you to postpone payments for both federal and private education loans if your home/work has been impacted by COVID-19. Depending on the lender of your private education loan, your forbearance request may require additional documentation. The requirements may vary by lender. Please understand that all requests must be reviewed to confirm eligibility.

NOTE: During the disaster forbearance interest may continue to accrue. Any unpaid interest at the end of the forbearance may capitalize and be added to your principal balance.

Special Considerations

Although you may be eligible for the special disaster forbearance, there may be options that could be better for you in the long run, especially if you have a loan under the Federal Family Education Loan Program (FFELP). If you can still make payments, it is encouraged that you continue to do so to keep paying down your overall loan debt. However, if you can’t make full payments, consider these options first.

For Federal Loan Borrowers

  • Change your repayment plan
    This can help reduce your monthly payments or allow you to make interest-only payments.
  • Consider a deferment
    Unlike a forbearance, a deferment will cover the interest on subsidized loans while you are postponing payments.

If changing your repayment plan or applying for a deferment are not applicable options for you at this time, consider requesting the special disaster forbearance for COVID-19.

For Private Loan Borrowers

Some lenders may offer additional options for those who need assistance. If you’re having trouble paying, sign in to your online account to review your repayment options.

If other options aren't available or don’t meet your current financial needs, consider requesting the special disaster forbearance for COVID-19.

How to Request a Disaster Forbearance – Federal & Private Loans

Speaking to a customer service representative over the phone is the fastest way to know if you qualify for the disaster forbearance. If you are eligible, our team can help you take any additional steps needed to apply. To request a disaster forbearance, please contact us.