For Student Loan Borrowers
If you have any questions, please contact us by selecting an option below:
For Credit Disputes
Download, print, and mail the Direct Credit Dispute Form (PDF) to:
P.O. Box 61047
Harrisburg, PA 17106-1047
Or write to us at the address above with the following information:
- Your full name, address, and account number
- Identification of the specific credit report tradeline(s) disputed and details regarding the reason for the dispute. Also, enclose any supporting documentation relevant to the dispute.
NOTE: If you don't have your account number, sign in to Account Access to obtain it.
For Schools and Financial Aid Officers
For questions, please contact:
For faster service, please select the link that best describes your situation so we can direct you to the correct department:
- Borrowers repaying their loans
Help for borrowers who are paying back their student loans
- Current and prospective school partners
Help for financial aid professionals, including state and national sales staff
- Current and prospective lending partners
Help for banking industry professionals
- Media inquiries
Resource for reporters, journalists, and other media professionals
Still Have Questions?
Review our FAQs to get answers to your questions.