You are using an outdated and unsupported browser. Please upgrade your browser to improve your experience.
Skip to Header Navigation Skip to Main Navigation Skip to Main Content Skip to Footer

Contact Us

For current and prospective school partners

FFELP and Alternative (private) Loan Servicing

Our representative can provide assistance with password resets, Pennsylvania State Grant and Special Programs, system and product support, Title IV loan repayment status, PHEAA guaranteed loans, and Default Prevention.

Contact FFELP and Alternative (private) Loan Servicing

By telephone

1-800-443-0646 Toll-Free

Representatives are available Monday to Friday, 7:30 AM to 5:00 PM (ET), except major holidays.

By fax

(717) 720-3916 (FFELP Loans)


(717) 720-3931 or (717) 720-2774 (Private Loans)

By email

Contact us

By U.S. Mail

AES Loan Servicing
P.O. Box 2461
Harrisburg, PA 17105-2461

Back To Top