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Payments

Online Payments

QuestionOnce I pay online, do I have to pay this way every month? Answer

No. This service is available for your convenience. If you pay online this month, you can send a check next month. There are never any automatic payments, so you remain in control. You decide the amount and date we are to deduct the payment from your account.

QuestionHow secure is my personal Information? Answer

We use up-to-date encryption technology to ensure your account information is not available to outside sources. Also, we never provide unauthorized third parties with information regarding how, when, or how much you pay.

QuestionWhat type of accounts can I use to pay online? Answer

You can use either a checking or savings account. At this time, we do not accept debit or credit cards.

QuestionWhen can I view my payment on my student loan account? Answer

The bank account number you entered will be validated prior to your payment being processed for the first use of an account number or changes to the account number. If you enter your payment information prior to 12:00 PM (ET) on your selected payment date, you can normally view it online the following business day.

QuestionWhen will you deduct the funds from my account? Answer

We normally deduct your payment within 2 days after your selected payment date.

QuestionHow can I confirm if my payment has been withdrawn from my financial institution account? Answer

Normally we withdraw your payment within 2 business days after your selected payment date. To be sure, contact your financial institution or check your financial institution account statement.

QuestionWhat is the cutoff time for entering payments? Answer

The cutoff for any payment date is midnight (ET).

QuestionIs there a charge to pay online? Answer

No. It’s free to make a payment through Account Access.

QuestionCan I schedule an online payment in advance? Answer

Yes. You can schedule a payment up to 180 days in advance.

QuestionWhen will my online payment be processed? Answer

Online payments are typically applied to your student loan account and debited from your bank account within 2 business days of your selected payment date

QuestionIf I pay online, will my payment continue to be automatically withdrawn each month? Answer

No. Making a payment online will not cause your payment to be automatically withdrawn from your bank account each month.

If you want your payment to be automatically withdrawn from your bank account, you may be interested in our Direct Debit service.

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