Frequently Asked Questions

This is the Student Loan Interest Statement that reports the amount of interest you paid on your student loans in a calendar year.

NOTE: If you paid less than the summed eligible amount (in most cases $600), we will not mail you a 1098-E; however, you may view your tax information for the year online through Account Access.

As your student loan servicer, we are required to furnish this statement to you if we received interest payments of $600 or more during the year on one or more qualified student loans.

However, you may not be able to deduct the full amount of interest reported on this statement. For more information, do not contact your servicer, rather, see IRS Pub. 970 Tax Benefits for Education, and the Student Loan Interest Deduction Worksheet in the Instructions for Forms 1040 and 1040-SR or contact your tax advisor.

NOTE: If you paid less than the summed eligible amount (in most cases $600), we will not mail you a 1098-E; however, you may view your tax information for the year online through Account Access.

For loans with a first disbursement before 9/1/2004, the 1098-E will include only interest paid within the tax calendar year being reported.

For loans with a first disbursement on or after 9/1/2004, the 1098-E will include:
• Interest paid within the calendar year being reported
• Eligible Origination Issue Discount (OID) satisfied by principal paid within the tax year being reported
• Eligible Capped Interest satisfied by principal paid within the tax year being reported

NOTE: If you paid less than the summed eligible amount (in most cases $600), we will not mail you a 1098-E; however, you may view your tax information for the year online through Account Access.

All IRS reporting must be post marked or received electronically by midnight on January 31. We ensure all tax information is available by the end of the third week in January each year.

NOTE: If you paid less than the summed eligible amount (in most cases $600), we will not mail you a 1098-E; however, you may view your tax information for the year online through Account Access.

No, the 1098-E form is only sent to the primary borrower associated to the eligible loan(s) being reported.

If you paid equal to or over the summed eligible amount (in most cases $600), you can receive your tax information one of the following ways:

• Postal Mail
  • You are required to have a valid legal address on file
• Paperless
  • You must be opted-in to paperless tax, have an online account, and a valid email address on file

NOTE: If you paid less than the summed eligible amount (in most cases $600) and are opted in to paperless tax, you will NOT receive a 1098-E or tax summary statement in your paperless inbox. Instead we will email your tax information and our Federal Identification Number, or EIN.

You can obtain a copy by:

Accessing your online account and viewing / printing your tax information

Contacting customer service and requesting a reprint of your tax information

Requesting a Tax Summary letter if you paid less than the summed eligible amount (in most cases $600)

All tax inquiries should be directed to a tax professional or the IRS at 1-800-829-1040 or IRS.gov.

If you paid less than the summed eligible amount (in most cases $600), we will not mail you a 1098-E; however, you may view your tax information or download a tax summary statement for the year online through Account Access or request one by contacting us.

If you paid less than the summed eligible amount (in most cases $600) and have a valid email address on file, we will email you your tax information and our Federal Identification Number, or EIN by January 31.

Yes, you will receive tax information from our office for the time period in which eligible payments were made and we serviced your loans.

However, we are unable to provide tax information for a time period prior to your loans being transferred to us.

You must contact your previous servicer to determine if you will receive a tax statement from them. If you made qualifying payments toward interest or had debt cancelled with us, we will send you a tax statement.

This is the Cancellation of Debt form that lists the amount of debt that was canceled on your student loans in a calendar year.

NOTE: If you are the primary borrower and had the summed eligible amount (in most cases $600) of debt canceled, we will not mail you a 1099-C; however, you may view your tax information for the year online through Account Access.

The IRS form 1099-C is used to communicate the summed eligible amount of discharges applied to a borrower's loan. If you have any specific questions, you may want to contact your tax advisor.

Your 1099-C form includes write off, charge off, and borrower benefits that are considered tax reportable transactions. If you have any specific questions, you may want to contact your tax advisor.

NOTE: As IRS Federal law changes occur, eligible/reportable transactions may differ.

All IRS reporting must be post marked or received electronically by midnight on January 31. We ensure all tax information is available by the end of the third week in January each year.

Yes, this is possible.

This will occur when the summed eligible amount for the loans being reported is equal to or greater than $10,000 and an equally liable 3rd party (co-signer / co-maker) is associated with a loan that was discharged.

You can obtain a copy by:

Accessing your online account and viewing / printing your tax information

Contacting customer service and requesting a reprint of your tax information

All tax inquiries should be directed to a tax professional or the IRS at 1-800-829-1040 or IRS.gov.

If you had less than $600 debt cancelled, we may not mail you a 1099-C; however, you may view your tax information or download a tax summary statement for the year online through Account Access or request one by contacting us.

Yes, you will receive tax information from our office for the time period in which student loan debt was canceled and we serviced your loans.

However, we are unable to provide tax information for a time period prior to your loans being transferred to us.

You must contact your previous servicer to determine if you will receive a tax statement from them.