Billing FAQ
General
- What is an interest notice?
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You receive an interest notice—instead of a bill—if your loan is in deferment, forbearance, or grace.
An interest notice differs from a bill because you're not required to make a payment. However, making payments on your interest notices can minimize the amount of interest that will capitalize (be added to your current principal balance) when your account enters repayment.
- What is capitalization of interest?
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It's the addition of outstanding accrued interest to the current principal balance of your loan.
Capitalization of interest results in a higher principal balance and additional finance charges over the course of repayment. Because of capitalization, your monthly payment amount may also increase.
- What should I do if I lose my paper bill?
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Sign in to Account Access, our secure website, to view your bill and get your payment amount. You can make a payment online while in Account Access, or you can mail a check or money order to:
American Education Services
P.O. Box 65093
Baltimore, MD 21264-5093 - Whom should I contact if I have questions about my bill?
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Please contact us if you have questions about your federal or private student loan bills. (The name of your servicing center appears on your bill.)
Paperless Billing (eBilling)
- What is Paperless Billing?
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If you enroll in Paperless Billing, you'll receive monthly emails reminding you it's time to pay your student loan bill. Instead of getting a paper bill in the mail every month, you'll get a convenient email reminder in your inbox.
And don't worry. Paperless Billing is safe. We don't include billing details or personal account information, just a link that lets you securely sign in to pay or view your bill online.
- Why should I enroll in Paperless Billing?
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Paperless Billing's is:
- Convenient—Sign in and pay or view your bill right from the secure Account Access link included in the email.
- Reliable—Get an email every month to remind you when your payment is due.
- Safe—Don't worry. Payment reminders do not include billing details or personal account information.
- Green—Reduce clutter and waste while helping the environment.
- How do I enroll in Paperless Billing?
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We mail paper student loan bills and interest notices unless you change your billing preferences. But it's easy to switch from paper statements to Paperless Billing:
- Sign in to Account Access.
- Go to Account Profile and select "Paperless Enrollment."
- Check the box next to "Billing Statements."
- Read and agree to the Electronic Correspondence Agreement and Disclosure.
- Click the "Sign Up Now" button, and you're done!
Take a moment to make sure that we have the correct email address where you would like to receive your billing statement reminders. (And make us a "trusted sender" so our emails don't go to your spam folder.)
Account Access
Go Paperless Today
Paperless Billing:
- Reminds you via email when payment is due.
- Provides a direct link to sign in to your account, making it easy to pay online.
To Enroll:
- Sign in above.
- Go to Account Profile and select "Paperless Enrollment."