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General
Transferred Loans
It’s possible there could be a change in your monthly payment amount. If it does, we will send you a new Repayment Obligation.
Your due date may change. You can find your due date on your monthly billing statement or on Account Access.
Your previous servicer will forward any payments and/or correspondence to us for a brief period of time after the transfer of a loan.
Yes. Account Access allows you to make online payments from your checking or savings account, view your loan details, and much more.
No. Your loan being transferred to us from another servicer will not affect its status.
Yes. Sign in to Account Access and go to Account Profile. There you can enroll in our Paperless Enrollment service.
If your previous servicer approved your deferment or forbearance before your loan was transferred, you do not need to re-apply.
If you did not receive confirmation from your previous servicer regarding the outcome of your request, please contact us to determine if additional action is necessary to complete the application process.