Frequently Asked Questions

If You Would Like to Change Your Due Date, You Must:

• Be in repayment
• Make your first scheduled payment
• Be current on your monthly payments
• Request a date between the 1st and 28th of the month
• Have eligible loan types (some private student loans may not be eligible

If You Change Your Due Date:

• It may take up to 2 billing cycles to reflect your due date change.
• It may result in two payments being due within 1 billing cycle (30 days).
• Any loan that is in a paid ahead status will be removed from that status, and the next monthly bill will require you to pay the full installment amount.

Sign in to Account Access to change your due date.

Yes. You may send a signed, written request asking to have the paid ahead status "permanently removed" from your account. You may also contact us via e-mail through Account Access.

When you pay more than your monthly payment amount, the additional amount is applied toward future bills. Therefore, your bill may show that you owe nothing or only a partial payment.

We send one bill for all loans that have the same payment due date. If you have loans with different due dates, you may be able to change your due dates so they are all the same.

Please review the bill type on your billing statement.

• Interest Bill — You may have requested to pay interest while you are in school.
• Interest Notice — You did not request to pay interest while you are in school — this is simply a notice advising of the outstanding interest that exists on your account.
• Installment — We may not have received information that you are currently attending a U.S. Department of Education-approved school at least half time.

Please note: If you have a Private Education (Alternative) Loan, refer to your loan documentation to determine what repayment option you selected.