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Account Authorizations

About Account Authorizations

You can authorize us to release your loan information to certain individuals, like your parents or spouse. This gives them permission to contact us about any account-related issues.

An authorized third party:

Can	Cannot
Interact with customer service via phone on your behalf.	Access your online account information.
Provide information concerning changes to your address or phone number.	Make online student loan payments for you.
Request us to mail or fax your loan information.	Request changes or adjustments to your loans.

How to Authorize Others

Complete and submit a release form. Here's how:

Step	Action
Step 1:	Sign in to Account Access on the right.
Step 2:	Go to "Account Profile."
Step 3:	Under Account Authorization, select the "Add New Authorization" button to download the form.
Step 4:	Complete and return your form to the address on the form.